SHIPPING & DELIVERY
WHEN CAN I EXPECT TO RECEIVE MY PACKAGE?
Please allow 1 to 3 business days for handling, in most cases we will ship your order next following business day. Shipping will take approximately 1 to 3 weeks. Fortemoe customers will receive an email notification with tracking information once their order has shipped. Once you have the tracking number, you can check the order status here: https://www.fortemoe.com/pages/track-my-order
If your order still hasn’t arrived for more than a month or its status in the Order Status has remained the same, kindly contact our customer service support to assist you. We will help you to check it with our logistics.
PLEASE NOTE:
The tracking number may take up to 24 hours to be shown on the Order Status' tracking system.
CAN I CANCEL MY ORDER OR CHANGE MY ORDER?
When you place an order, you have 24 hours to contact our support team and request a cancellation or modification.
After 24 hours, we’ve already started working on your order and it will be too late to make any changes.
To cancel an order, please provide all the details concerning the items you want to cancel as well as your order number.
To modify an order, please include the order number, style, size, and color, then specify the item you would like to exchange for in your email and we’ll try to make it.
WHAT IF MY PACKAGES LOST?
We are not responsible for any lost or stolen packages once they have been shipped from our warehouse. Orders will be sent to the exact address given to us for shipping. We are not responsible for lost or returned packages due to incorrect addresses provided by the customer or unclaimed during order processing.
HOW MUCH IS THE SHIPPING?
Currently we offer free shipping on orders of $50 or more, after promotions and discounts are applied.
The total shipping charge depends on the weight of the items and the country we are shipping to but should be $4.95 - $9.95 for standard weight items.
Please allow 1 to 3 business days for handling, in most cases we will ship your order next following business day. Shipping will take approximately 1 to 3 weeks. Fortemoe customers will receive an email notification with tracking information once their order has shipped. Once you have the tracking number, you can check the order status here: https://www.fortemoe.com/pages/track-my-order
If your order still hasn’t arrived for more than a month or its status in the Order Status has remained the same, kindly contact our customer service support to assist you. We will help you to check it with our logistics.
PLEASE NOTE:
The tracking number may take up to 24 hours to be shown on the Order Status' tracking system.
CAN I CANCEL MY ORDER OR CHANGE MY ORDER?
When you place an order, you have 24 hours to contact our support team and request a cancellation or modification.
After 24 hours, we’ve already started working on your order and it will be too late to make any changes.
To cancel an order, please provide all the details concerning the items you want to cancel as well as your order number.
To modify an order, please include the order number, style, size, and color, then specify the item you would like to exchange for in your email and we’ll try to make it.
WHAT IF MY PACKAGES LOST?
We are not responsible for any lost or stolen packages once they have been shipped from our warehouse. Orders will be sent to the exact address given to us for shipping. We are not responsible for lost or returned packages due to incorrect addresses provided by the customer or unclaimed during order processing.
HOW MUCH IS THE SHIPPING?
Currently we offer free shipping on orders of $50 or more, after promotions and discounts are applied.
The total shipping charge depends on the weight of the items and the country we are shipping to but should be $4.95 - $9.95 for standard weight items.